Terms & Conditions
Last updated: 27 June 2026
1. Who we are
This storefront is operated by CityMApp("we", "us"). The website, technology and booking platform are provided by TicketMatch.ai. Where a purchase is completed and paid for on this site, TicketMatch.aiacts as merchant of record and payment processor on our behalf. Where a booking is completed on a supplier's own platform, that supplier is the merchant of record.
2. The experiences
The tours, tickets and activities shown here are provided and carried out by third-party suppliers and local operators, currently sourced via Viator (a Tripadvisor company). When you book, your contract for the experience itself is with the supplier and/or the local operator that delivers it. We and TicketMatch.ai act as the storefront and technology platform that present the offer and facilitate the booking.
3. Bookings, prices and confirmation
Prices are shown per person unless stated otherwise and may change until a booking is confirmed. After a successful booking you receive a confirmation and an e-ticket or voucher. Please present your voucher (printed or on your phone) as instructed for your activity.
4. Cancellation and refunds
Cancellation and refund rights are governed by the cancellation policy of the specific experience, shown before you book (for example, free cancellation up to 24 hours before start where indicated). Refunds are processed according to that policy and the supplier's terms.
5. Liability
We present listings in good faith based on supplier information. The supplier and local operator are responsible for delivering the experience as described. To the extent permitted by law, our liability and that of TicketMatch.ai is limited to the amount paid for the affected booking.
6. Changes and governing law
We may update these terms from time to time; the current version always applies. These terms are governed by the laws of the Netherlands, without prejudice to mandatory consumer protections in your country of residence.
CityMApp · Platform by TicketMatch.ai.